Customer Service | Roadside Assistance | Loaner Car Program | New Car Warranty | Parts and Service

Customer Service

Q: How do I reach Suzuki's customer service?

A: Dial the toll-free # 800-934-0934

Roadside Assistance

Q: Does Suzuki have a roadside assistance program?

A: Yes

Q: How does the program work?

A: Suzuki has a no cost Roadside Assistance Program for customers who have purchased a brand new Suzuki vehicle after September 1, 2001. You can take advantage of the program throughout the 3-year/36,000-mile warranty of your new Suzuki vehicle. If your vehicle is rendered inoperable, we will tow it to your nearest Suzuki dealership. If your battery is dead, we will jumpstart your battery. If you're locked out of your vehicle, we will unlock your door. If you have a flat tire, we will change it. If you run out of gas, we will bring you gas. Finally, we will answer all of your questions, arrange for alternate transportation, book a hotel or a motel for you, locate the nearest ATM and contact family members or associates in the event of a delay.

Loaner Car Program

Q: Does Suzuki have a loaner car program?

A: Yes

Q: How does the program work?

A: If your SUZUKI vehicle is rendered inoperable, unsafe or illegal to operate and is required to stay overnight at a participating SUZUKI authorized dealer to complete a warranty repair during the 36 month/36,000 mile new vehicle warranty period, your participating SUZUKI authorized dealer will provide a courtesy rental vehicle of its choice through an appointed rental company. See Additional Restrictions and Limitations below.^‡

New Car Warranty

Q: What does the new vehicle limited warranty cover?

A: Suzuki provides a fully-transferrable new vehicle limited warranty for new 2012 vehicles. Most basic components are covered during the 3-year/36,000-mile warranty period*. Certain wear items, such as but not limited to wiper blades, brakes and clutch linings, tire rotation and balance, etc., are considered to be normal maintenance items, and are not covered under the limited warranty. Suzuki also provides a Powertrain Limited Warranty for new vehicles, which covers specific components within the engine, transmission, and driveline systems. This warranty extends for 7 years/100,000-miles* (or 5 years/60,000 miles* for vehicles originally sold as fleet vehicles). For additional information about Suzuki's new- vehicle warranties, please refer to the 2012 New Vehicle Warranty Information booklet or contact the service department at your local Suzuki dealer.

* Whichever comes first

Q: How do I transfer my warranty?

A: The Suzuki Limited Warranty remains with the vehicle. In the back of the New Vehicle Warranty Information booklet, you will find a Change of Address or Ownership Card. Or, you may call our Customer Relations Dept. at (800) 934-0934 to obtain a Change of Address or Ownership Card.

Parts and Service

Q: I am a Suzuki owner. Who should I contact when my vehicle needs service?

A: If your vehicle is in need of service, please contact your local Suzuki dealer.

Q: Where can I buy certified Suzuki parts?

A: For certified Suzuki parts, please contact your local Suzuki dealer.

‡ While a customer support program, not a limited warranty, the Warranty Repair Courtesy Vehicle Program is administered through your participating SUZUKI authorized dealer and an appointed rental company selected by the dealer. As a retail non-commercial purchase or lease customer, if your SUZUKI vehicle is rendered inoperable, unsafe or illegal to operate and is required to stay overnight at a participating SUZUKI authorized dealer to complete a warranty repair during the 36 month/36,000 mile new vehicle warranty period, your participating SUZUKI authorized dealer will provide a courtesy rental vehicle of its choice through an appointed rental company. If your vehicle is being repaired at a non-participating SUZUKI authorized dealer, prior written authorization must be obtained from American Suzuki Motor Corporation ("ASMC") and, at its discretion, ASMC may provide $35.00 per day rental reimbursement for up to 5 days for mechanical repairs covered by the New Vehicle Limited Warranty. It is the customer's responsibility to file a rental vehicle reimbursement claim directly with ASMC within 15 days of the repair or said claim shall be deemed forfeited.

This coverage for a warranty related covered repair is limited to a maximum of 5 days when parts and labor are required and a maximum of 3 days on labor only repairs. This does not include additional insurance coverage or fuel used. Driver must meet rental requirements imposed by the rental company. The rental company may impose the following restrictions upon the customer: (a) a credit card with sufficient credit for a monetary hold amount; (b) a prohibition on drivers under 25 years of age, or additional daily fees for young renters; and (c) extra deposits and other fees.

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