Q: Does Suzuki have a roadside assistance program?
A: Yes
Q: How does the program work?
A: Suzuki has a no cost Roadside Assistance Program for customers who have purchased
a brand new Suzuki vehicle after September 1, 2001. You can take advantage of the program throughout
the 3-year/36,000-mile warranty of your new Suzuki vehicle. If your vehicle is rendered inoperable,
we will tow it to your nearest Suzuki dealership. If your battery is dead, we will jumpstart your battery.
If you're locked out of your vehicle, we will unlock your door. If you have a flat tire, we will change it.
If you run out of gas, we will bring you gas. Finally, we will answer all of your questions, arrange
for alternate transportation, book a hotel or a motel for you, locate the nearest ATM and contact
family members or associates in the event of a delay.
A: The Warranty Repair Courtesy Vehicle Program is administered through your Suzuki dealer and
Enterprise Rent-A-Car. If your Suzuki vehicle is rendered inoperable, unsafe or illegal to operate, and is
required to stay overnight at a Suzuki dealer to complete a warranty repair during the 36-month/36,000-mile
new vehicle warranty period, your Suzuki dealer will provide a courtesy rental vehicle through Enterprise
Rent-A-Car. This coverage for a warranty-related repair is limited to a maximum of five days when parts and
labor are required and a maximum of three days on labor only repairs at a maximum of $30.00 per day and does
not include additional insurance coverage or fuel used. Driver must meet rental requirements imposed by
Enterprise Rent-A-Car.
A: Suzuki provides this warranty for new vehicles. This warranty covers all parts of the vehicle as
supplied by Suzuki. All basic components are covered under the 3-year/36,000-mile warranty period. Wear and tear
components, i.e., clutch and brakes, are not covered under the limited warranty. The following items are covered:
original body sheet metal panels of the vehicle that develop perforation due to corrosion; soft tops are covered
for 24 months or 24,000 miles, whichever comes first; and, batteries are covered for 24 months or 24,000 miles,
whichever comes first
Q: How do I transfer my warranty?
A: The Suzuki Limited Warranty remains with the vehicle. In the back of the New Vehicle Warranty
Information booklet, you will find a Change of Address or Ownership Card. Or, you may call our Customer Relations Dept.
at (800) 934-0934 to obtain a Change of Address or Ownership Card.
Q: I am a Suzuki owner. Who should I contact when my vehicle needs service?
A: If your vehicle is in need of service, please contact your local Suzuki dealer. Your nearest dealer
can be found by using the dealer locator feature of the Suzuki website.
Q: Where can I buy certified Suzuki parts?
A: For certified Suzuki parts, please contact your local Suzuki dealer.
